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No longer a vonage customer |
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Written by Jay Stewart
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Monday, 31 October 2005 |
I really wanted Vonage to work for me. It was cheap, and the technology is new and cool.
I bought it a few months back, got it working, and things were well. One day when it stopped working, I did a bunch of troubleshooting off and on, and determined that the problem was the Linksys RTP phone adapter they gave me, it wouldn't boot.
Over the next 3-4 weeks I called their tech support a few times, worked with them, and tried to play ball. After probably 2-3 hours of phone time on my cel phone and emails sent back and forth with them, they finally admitted my adapter was bad, and I was told to call yet another tech support number for a new one. When I called, I realized I had just jumped up to the next level of support, and we weren't even at the replace hardware stage yet.
Sooo, I called up customer support and said "send me a modem or cancel my account", the guy was real nice (english as a native language) and got me a new modem in short order. It was a Motorola instead of the Linksys POS that had failed on me. (I have had a history of bad luck with Linksys gear and hate it.) I received the modem, installed it, got my phone going again, life was good.
6 weeks or so pass and I get a voicemail from Vonage saying that my account is $100 underpaid and I am about to be disconnected. Huh? My service is only $15.99 a month. After some research I found that they wanted the bad Llinksys modem sent back, but hadn't mentioned this. Of course this happens late Friday afternoon, so I contact them and tell them. "I wil send the modem back, I wasn't aware you wanted it. Please do not disconnect my service." Monday morning, my service was disconnected. The only charge due on my account was the $100 for the modem.
Vonage, you lost me as a customer on that one. Right now I am looking into Voicepulse.
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Last Updated ( Tuesday, 10 January 2006 )
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(19.4 %) 
